Return Policy
Inbox & Co is a small, independently operated brand, and many of our pieces are made to order or produced in limited quantities. Because of this, we keep our return process simple.
If you have an issue with your order, please contact us within 7 days of delivery.
Items may be returned for store credit or exchange only. We do not offer cash refunds for change-of-mind returns.
To be eligible for a return, items must be:
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Unworn and unwashed
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In their original condition
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Free from stains, odors, damage, or signs of wear
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or we sent the wrong item.
Once your return is received and inspected, your store credit or exchange will be processed.
Made-to-order, custom, altered, discounted, and one-of-one items are final sale unless they arrive damaged or incorrect.
If your order arrives damaged or you received the wrong item, contact us within 7 days with your order number and photos of the issue so we can make it right.
Inbox & Co reserves the right to refuse returns that do not meet the conditions above.